FAQ's

Find here answer for the most common questions about Frosty Boy Frozen Yoghurt
If you think you product doesn’t taste or look right, please follow these steps:

1. Make sure you are following the Cleaning and Sanitising procedure. See Cleaning and sanitising procedure. 

2. Check you are following the recommended storage steps. See Can I store pre-prepared soft serve / frozen yoghurt mix?

3. Check you have followed the mixing instructions for your product. Please refer to the product website / mixing instructions tab. Click here to select product.

4. If you have completed the previous three steps and still haven’t found the possible cause of your problem, please record the following details from your product package: date of manufacture, best-before date, lot/batch code, time and product code.

5. Contact your Frosty Boy distributor or Business Development Manager and provide them with those details and an explanation of why you think your product is subnormal.

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    Out of Australia

    Our products are exported to around 35 countries in the world. We have an extensive network of distributors. However, we directly assist entrepreneurs and chains to provide them with the right advice on their requirements.

    To ensure you get the best possible service from us, please contact us and we will direct your enquiry to the best channel.

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